Eye Doctor's Optical Outlet Reviews and Complaints All Reviews

DanZman4aPlan's Picture Comment by DanZman4aPlan  +1

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Today I ran into a problem with the Tyrone Square Mall location. I had went into the store on 12/15 with a coupon from 12/5 for an exam, free glasses, and two boxes of B&L Soflens 380 contacts for $99.99 after a $50 mail-in rebate. After looking at the FREE glasses, I decided to forgo them. They were really outdated and cheap. As for the rebate form, it was to be given to me at the time that I received the boxes of contacts. However, when I picked up the contacts today 12/30, the two store workers acted as if they had never heard of such a thing as a $50 rebate form. Their answer was that I would have to wait to speak with their manager next week. When I tried to get the number for the HQ, I ran into a problem. They didn't know the number. The number was found by me when I returned to work and investigated the company on the Internet. However, calling the HQ didn't help as there is no customer service and the district manager was not available. I could leave a voice message. At some point I received a call from a restricted number, which I do not answer. I checked the voice mail and found that the district manager Coleen had left me a message that I could go back to the store and get the $30 rebate form or they could mail it to me, but she didn't leave a number for me to return her call. At this point I am not interested in taking another hour out of my work day to go retrieve something that I should have received in the first place. Mailing would be okay, but the form was emailed to the store. They could have emailed it straight to me. But noooooo....... The store clerk said that she did not have outside email access. That makes no sense. If she received an email, she can send one. Anyway, I gave her my email and told her to have Coleen email the $30 rebate to me. Not only did they fumble this opportunity and try to mislead me, the Optician Elliot Cosenza prescribed bifocals for me and didn't even talk to me about that little fact. Additionally, was unfriendly and took a personal call where he argued with his wife while I was in the exam room with him. This will be the last time that I go to the Eye Doctor's Optical Outlet . They attempted to stiff me on $30 and had an unprofessional Optician working in their office. This doesn't make for good business.

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